For AURA AIRLINES policy in regards to delays, cancellations and boarding denial please follow this link. This section provides some links to European regulations on passenger air transportation rights.
EC 261/04 Boarding denial, cancellations and delays.
European regulation detailing common compensation standards and assistance to passengers in the event of boarding denial, cancellations or long delays to flights.
EC 1107/06 Air transportation rights for passengers with disabilities or reduced mobility.
European regulation concerning air transportation rights for passengers with disabilities or reduced mobility.
EC 889/02 Air carrier liability in the event of accidents.
European regulation modifying EC Regulation No. 2027/97 on the liability of airline companies in the event of an accident. Regulation EC No. 2027/97 describes the liability of airline companies with respect to passengers and their luggage.
EC 2111/05 Passenger information in regards to the identity of the operating company.
European regulation regarding the establishment of an EU air carrier list subject to an operating ban within the EU and on informing passengers of the identity of the operating air line.